Data Privacy Policy
We value your privacy at ShadyForestBench
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather information you choose to share. This may include your name, company name, email, phone, delivery locations, and particular specifications for your floral requirements. We also collect payment data when you place orders, though it is handled securely by our payment partners.
For corporate clients, we might collect extra business details like company registration information, preferred delivery timelines, and budget constraints to tailor our services to your business needs.
Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device details, and your navigation through our site. We use this information to enhance site performance and learn how clients discover our offerings.
How We Use Your Information
We primarily use your personal information to complete flower orders and deliver outstanding customer support. This entails processing orders, arranging deliveries, crafting custom arrangements according to your specs, and keeping you informed about your service needs.
We also employ the data to refine our offerings and enhance your experience on the website. This helps us identify which corporate floral services matter most to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
ShadyForestBench respects your privacy and does not sell your personal data to third parties. We share information only when necessary to provide our services or when legally obligated.
We may disclose essential information to trusted service partners who assist in running our business. This includes delivery partners, payment processors, and IT service providers. These partners are contractually obligated to safeguard your information and use it solely for the services they render to us.
We may disclose information when required by law, a court order, or government request. We may also share data to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to guard it. This involves safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information in transit between your browser and our servers.
Limited Access
Access to customer data is limited to authorized staff who require it to deliver services.
Although we employ robust security measures, no online transmission method is 100% secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, amend, delete, or limit how your data is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal information only for as long as needed to deliver our services and meet legal obligations. Retention durations vary by information type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: three years after the last service interaction
- Payment transaction records: seven years to satisfy tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Monitoring
Our site uses cookies and equivalent technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies help us remember preferences and assess site performance.
You can manage cookie settings via your browser preferences. However, turning off certain cookies may affect site functionality. For detailed information about our cookie practices, please review our Cookie Policy.
External Links
Our site may include links to third-party websites or services. This privacy policy covers only ShadyForestBench and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will revise the "Last Updated" date at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
ShadyForestBench Privacy Team
23 Rose Court, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy inquiries within one week.